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Caramel Jewellery is committed to your privacy and this Privacy Policy sets out how we deal with personal information collected through the website. Please read it carefully. 
Telephone: 0845 054 2514
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affordable, fantastic and cool jewellery for all occassions

Privacy Policy Statement

Please read this policy ("Privacy Policy") carefully.  Juan Diaz (Proprietor) SJCW Trade and Retail (The Business) of PO Box 190, Chester-le-Street, County Durham, DH2 2WX, e-mail contact@carameljewellery.co.uk, fax 0191 387 4308 , telephone number: 0845 054 2514 is committed to your privacy.  This Privacy Policy sets out how SJCW deals with personal information collected through www.carameljewellery.co.uk ("the Website").

If you have queries regarding this Privacy Policy you should contact SJCW using the details set out above.

By using the Website you consent to the use and processing of your personal information which is either provided by you or collected through the Website in the manner and for the purposes set out in this Privacy Policy.


What information the Website collects about you

Like most web sites, there is certain information that is automatically tracked by the internet service provider, including the website you just came from, which website you go to next, the browser you are using and any searches you have done.  This information is used for internal purposes to monitor activity on the Website only and is kept in a form that does not identify individuals.

When you register to use the Website, we will ask you to input personal information such as your name, address, e-mail address and telephone number.  In addition, when you place an order with us via the Website we will ask for additional information, including your credit card or other payment information, a billing address and a delivery address.  We use your information for the following purposes:

1. for processing your orders;
2. for statistical purposes to improve the Website and its services to you;
3. to administer the Website.


Please note that if you e-mail us we will collect any data you include in that e-mail. Please do not e-mail orders to us; due to the nature of the internet and e-mail communications SJCW cannot guarantee the security of any e-mail communication you send to us.  If you are concerned about purchasing items via the Website, please call us instead on  0845 054 2514

If you consent, we will notify you of events, products or special offers that may be of interest to you.

If you wish to receive such notification by e-mail please confirm this to us by sending an e-mail to Contact@carameljewellery.co.uk. You may opt out of doing so at any time by sending an e-mail to Contact@carameljewellery.co.uk.

Unless you contact us to confirm that you do not wish to receive such notifications by post or telephone, we will assume that you consent to us contacting you unless and until you confirm to us otherwise.


With whom SJCW shares the information collected

If you telephone SJCW your call will be taken in the first instance by a third party telephone operator.  The details you give to that operator will be passed to SJCW.  The operator may keep a record of your call for their records (and may record your call for training or other purposes) but will not use your details for any purpose other than for processing your query or order on behalf of SJCW.

SJCW reserves the right to pass any or all of your personal information to the police or any other relevant body for the purposes of crime detection or prevention or for any purpose associated with your misuse, or suspected misuse, of the Website or in relation to any legal proceedings or prospective legal proceedings.

Your information may be passed to a third party for the purposes of providing you with services.  In particular, SJCW will pass your details to Worldpay for the purposes of administering payments made via the Website.  SJCW reserves the right to pass any or all of your personal information to a purchaser or prospective purchaser of SJCW or of its assets.


Security procedures

SJCW has used all reasonable endeavours to put in place appropriate technical and organisational measures to ensure the information you provide is secure.

The Website is hosted externally and benefits from a range of securities offered by the host which include a managed firewall, regular backups and intrusion detection mechanisms.

By using the Website you acknowledge and agree that from time to time the Website may be hosted outside the European Economic Area (EEA) and therefore your personal data collected through your use of the Website may be processed outside the EEA where the levels of protection for your personal data may not be equivalent to those within the EEA.


SJCW's policy on correcting and updating personal information

At any time you may request that your personal information is not used for direct marketing purposes or you may update the contact information SJCW holds for you.

SJCW may contact you by telephone, e-mail or direct mail where appropriate periodically to check that the information held about you is up to date. This is necessary to ensure SJCW's compliance with its obligations under Data Protection legislation.

At any time you may request a copy of all of the personal data relating to you which is held by SJCW upon payment of a fee of £10.  Such requests must be made in writing to SJCW at the address set out above.

If you would like to remove all your details from SJCW's records, please send a written request by e-mail to SJCW and put "remove details" in the subject line.  SJCW will reply by e-mail to confirm that your details have been removed or if that is not possible, the reasons for not doing so SJCW aims to ensure that all removal requests are dealt with within 48 hours of receipt of such request.  However, SJCW shall not be liable to you should this 48 hour target fail to be achieved.


Links to other sites

The Website contains links to other websites which may be owned and operated by third parties. If you choose to use the services provided by those websites, you may be asked by those sites to provide certain personal information.  SJCW is not responsible for the privacy practices of those websites although its name or logo may appear on those websites.  Please read the privacy statements of each and every website that you visit.


Cookies

Cookies are pieces of information that a website transfers to your computer's hard drive for record keeping purposes. 

Cookies are used within the Website.  Cookies can make the Website more useful and more relevant to you by storing information of your preferences.  The use of cookies is very common and many major websites use them to provide useful features for their customers.  Cookies are used and will continue to be used in the Website to store information about your personal preferences and your activities within the Website.  Cookies themselves do not personally identify users, although they do identify a user's computer.  Most browsers are initially set to accept cookies.  If you prefer you can set yours to refuse cookies.  However, you may not be able to take full advantage of all parts of the Website if you do so.  If you do not set your browser to refuse cookies it is implied that you consent to their use. 

For more information about cookies and how to disable them, please got to http://allaboutcookies.org


Registration

SJCW has notified the Information Commissioner of its data processing activities under registration number Z9129338. 


Copyright © Juan Diaz t/a SJCW Trade and Retail 2005

Terms and Conditions l Privacy Policy l Copyright 2005 Caramel Jewellery. All Rights Reserved.
Telephone: 0845 054 2514
Safebuy approvedAssociation for Contemporary JewelleryBritish Jewellers Association member